NEW DELHI:
he Delhi consumer commission has asked a private hospital here to pay Rs. 25 lakh as compensation to the family of a man who died there during treatment due to deficient service.
The Delhi State Consumer Disputes Redressal Commission has asked the Jaipur Golden Hospital to pay Rs. 24 lakh as compensation and Rs. 1 lakh as litigation cost to the family of Nitin Dabla.
“This may serve the purpose of bringing about a qualitative change in the attitude of the hospital for providing service to the human beings as human beings.
“Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented,” the panel’s bench comprising judicial member O P Gupta and member Anil Srivastava said.
The state commission said,
“The complaint is disposed of with direction to the hospital to pay in all Rs. 25 lakh to the complainant (family of Mr Dabla), deficiency of service on the part of the hospital having been established beyond any shadow of doubt.”
Mr Dabla (37) of northwest Delhi had a boil on his right thigh that got swollen and he visited the hospital on February 9, 2011, for treatment, according to the complaint.
He was admitted and placed under treatment and due to the seriousness of his condition, doctors decided to conduct a surgery on him on the same day at 7 pm.
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